Covenant Health Website Redesign
Client
Covenant Health - East Tennessee Healthcare and Hospitals
Year
2022-23
Covenant Health, a not-for-profit, community owned healthcare system in East Tennessee, needed help auditing their 80+ web properties to determine how best to redesign the network of websites. My efforts in achieving this transformation were instrumental in creating a unified and accessible platform. This not only improved mobile responsiveness and brand consistency but also significantly enhanced the overall user experience. Users can now effortlessly navigate the platform, access necessary information, complete tasks efficiently, and gain a clear understanding of Covenant Health's mission and vision.
The Brief
My Role
UX/UI Design
Wireframing
Prototyping
User Testing
QA/QC
ADA
The Results
Net Promoter Score
+42pts
New NPS 69, on a Scale of -100 to 100
System Usability Score Increase
+19%
Desktop and Mobile Collectively
User Task Success Increase
+34%
Finding Physician Office Hours