Covenant Health Website Redesign

Client
Covenant Health - East Tennessee Healthcare and Hospitals

Year
2022-23

Covenant Health, a not-for-profit, community owned healthcare system in East Tennessee, needed help auditing their 80+ web properties to determine how best to redesign the network of websites. My efforts in achieving this transformation were instrumental in creating a unified and accessible platform. This not only improved mobile responsiveness and brand consistency but also significantly enhanced the overall user experience. Users can now effortlessly navigate the platform, access necessary information, complete tasks efficiently, and gain a clear understanding of Covenant Health's mission and vision.

The Brief

My Role

  • UX/UI Design

  • Wireframing

  • Prototyping

  • User Testing

  • QA/QC

  • ADA

The Results

Net Promoter Score

+42pts

New NPS 69, on a Scale of -100 to 100

System Usability Score Increase

+19%

Desktop and Mobile Collectively

User Task Success Increase

+34%

Finding Physician Office Hours

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